TERMS & CONDITIONS

ENGLISH | INDONESIA

Welcome to Smiitten website. Before you may become a Smiitten member, you must first read, agree with and accept all of the terms & conditions. By registering as a customer with Smiitten, you are accepting the terms & conditions outlined below. You should also access and read the information contained in the other pages and websites referred to in this document and that appear on our website, as they do and may contain further terms & conditions which apply to you as a Smiitten member. If you have any questions regarding this, please contact us via email at customerservice@smiitten.com

Smiitten may at its absolute discretion amend the terms & conditions from time to time by posting the amended terms & conditions on the website and such will be effective as at that date. Should you not agree with such changes, you must terminate your membership of Smiitten by sending us an email notification to customerservice@smiitten.com

Customer Registration

In order to become a registered customer, a customer must complete a personal details form before placing an order for goods with Smiitten. This is located on the website by link reference or at the checkout process page. You warrant that all information and data provided by you during this registration process is accurate, complete and up to date. You must promptly inform Smiitten if there is a change to this information or data.

You must take responsibility for the safekeeping of your username and password. Upon completion of a transaction or website visit to Smiitten, it is advisable to log off to ensure your personal information submitted to Smiitten is not used by the next person on the computer. You are liable for any activity if your username and password are used by an unauthorised person. You release and indemnify Smiitten in relation to any liability arising out of the unauthorised use of your username or password. If you suspect or know that someone has stolen or obtained your username and password you must contact Smiitten in writing to cancel and/ or change.

Shipping & Delivery

We strive our best to deliver our products to you at the fastest possible time. Before our items are shipped, each item is carefully inspected and packaged to ensure they are in an excellent condition. 

Shipping Procedures

  • Any purchases made within Indonesia will be delivered using a trusted Local Courier Service, and will be charged based on location (except for orders made within Surabaya area will be delivered using any local courier services).
  • A regular shipping service usually takes about 1-3 working days to deliver within Surabaya area or 2-5 working days (or longer, depending on your location) to ship to other cities in Indonesia. Any queries regarding the delivery or order status can be made by contacting us on +62-8-777-888-7718 or add us on blackberry pin 27C01C7F
  • Your order will only be processed in our working days, from Monday to Friday within 09.00 am - 18.00 pm. If the payment confirmation received after 1.00 pm, we will consider it the next day. PLEASE NOTE: We do not ship on Saturday, Sunday and public holidays.
  • An email will be sent to your email address when your purchase leaves the warehouse. The email will contain the package’s tracking information.
  • Due to the exclusivity of our product, every order will be sent 1-2 days after we received a copy of your payment receipt (full amount transfer) or your payment confirmation form, available on our website.
  • PLEASE NOTE: We are unable to ship your orders, if problems occurred regarding the payment

Rates

  • Shipping quotes are generated automatically when you enter your address. You can click on the calculate shipping button to view the shipping cost to your location.
  • Please also note that your shipping cost will be charged based on the total weight of your order. 
  • The weight of your order will be charged for a minimum of 1 kg but if it exceeds 1kg, it will be rounded up (e.g. if your order is weighted at 1.4kg, it will be charged for 2kgs or if your order is weighted at 2.7kgs, it will be charged for 3kgs, and so on).
  • Shipping cost will appear together with your total after checkout.

Shipping Rules

  • PLEASE NOTE: We are not responsible for the risk of losing the item while it is in transit to you. 
  • We will not be accountable for the mistake when you provide us with an incomplete or misspelled shipping address that can result in our shipping courier cannot deliver your items.

International Orders

Please contact us at customerservice@smiitten.com for any international orders. International rates are upon request.

Returns Policy

Exchange
Unfortunately we are unable to offer any exchange. However, if you are unsure about sizing, please contact us at customerservice@smiitten before placing your order.

Refunds
Unfortunately we are unable to offer any refunds on change of mind. However if an item is faulty we will happily replace the item or give you store credits for the items total value (does not include the initial postal charges). Items for refund will only be accepted if the product is unworn and unwashed with tags and packaging intact. Please note that customers will be responsible for the delivery fees for refunding the items.

If you would like to return your purchase, you must contact us at customerservice@smiitten.com within 2 days or the day after receiving your purchase and we will send you an email containing returns instructions on returning the product. Once the customer has received returns instructions, the item must be sent back immediately to us and we must receive the item within 7 days to be eligible for an exchange or credit stores. Once the product is received and has undergone a quality control check to ensure the product has not been worn and that the tags are still in place, the exchange or store credits will be given to you.

It is recommended that you use a trustworthy delivery method for all returns otherwise you will be fully responsible for any loss or damage to the product during shipping.

Payment Methods

Payment can be securely made through bank transfer, which is only available via Bank Central Asia (BCA).

We are currently not accepting credit cards. All pricing is in Indonesian Rupiah (IDR) and inclusive of GST. After payment is done, please send back your payment receipt to customerservice@smiitten.com or fill in the payment confirmation form, available on our website

Delivery of the purchased products will be made one day (except if it falls on Saturday, Sunday or public holidays) after we receive the payment receipt or the payment confirmation form. Please allow 3 to 5 days to complete the processing and delivery (within Indonesia). We are apologize for not being able to hold your order(s) if there is no payment made within 1 hour.

BCA account: 5110068117 (a/n: Lulu Yolanda)

PLEASE NOTE that in most cases, we will not be responsible to refund back your money if you made any payment mistakes. Therefore please read our Terms&Conditions page and carefully review your order before proceeding to payment.

Orders

Once you have checked out and your order has been confirmed, you will not be able to make any changes to your order so please ensure that the order is correct before clicking on the submit order button. Smiitten reserves the right to refuse an order. Non-acceptance of an order may include but is not limited to:
- The product ordered is unavailable from stock, the inability to obtain authorisation of payment , the identification of an error within the product information; including price or promotion
. If there are any problems with your order, Smiitten will contact you. 

Website

All rights, including copyright, in this website are owned by or licensed to Smiitten. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the written permission in advance from Smiitten. Contents include and not limited to pictures, any graphics, text, videos, logos and HTML. To use our contents for editorial purposes, please contact us at marketing@smiitten.com

Every care has been taken in the preparation of the content of this website. Smiitten disclaims all warranties as to the accuracy of the information contained in any of the materials on this website.

Certain (hypertext) links in this site will lead to websites, which are hosted by Smiitten. When you activate any of these you will leave the Smiitten website and Smiitten has no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under Smiitten’s control.

Every effort is made to keep the website up and running smoothly. However, Smiitten takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond control.

If you have any queries relating to the terms & conditions, please email us at customerservice@smiitten.com

Website Developed by Visigraphic