SHIPPING & DELIVERY

ENGLISH | INDONESIA

We strive our best to deliver our products to you at the fastest possible time. Before our items are shipped, each item is carefully inspected and packaged to ensure they are in an excellent condition. 

Shipping Procedures

  • Any purchases made within Indonesia will be delivered using a trusted Local Courier Service, and will be charged based on location (except for orders made within Surabaya area will be delivered using any local courier services).
  • A regular shipping service usually takes about 1-3 working days to deliver within Surabaya area or 2-5 working days (or longer, depending on your location) to ship to other cities in Indonesia. Any queries regarding the delivery or order status can be made by contacting us on +62-8-777-888-7718 or add us on blackberry pin 27C01C7F
  • Your order will only be processed in our working days, from Monday to Friday within 09.00 am - 18.00 pm. If the payment confirmation received after 1.00 pm, we will consider it the next day. PLEASE NOTE: We do not ship on Saturday, Sunday and public holidays.
  • An email will be sent to your email address when your purchase leaves the warehouse. The email will contain the package’s tracking information.
  • Due to the exclusivity of our product, every order will be sent 1-2 days after we receive a copy of your payment receipt (full amount transfer) or your payment confirmation form, available on our website.
  • PLEASE NOTE: We are unable to ship your orders, if problems occurred regarding the payment

Rates

  • Shipping quotes are generated automatically when you enter your address. You can click on the calculate shipping button to view the shipping cost to your location.
  • Please also note that your shipping cost will be charged based on the total weight of your order.
  • The weight of your order will be charged for a minimum of 1 kg but if it exceeds 1kg, it will be rounded up (e.g. if your order is weighted at 1.4kg, it will be charged for 2kgs or if your order is weighted at 2.7kgs, it will be charged for 3kgs, and so on).
  • Shipping cost will appear together with your total after checkout.

    Shipping Rules
  • PLEASE NOTE: We are not responsible for the risk of losing the item while it is in transit to you. 
  • We will not be accountable for the mistake when you provide us with an incomplete or misspelled shipping address that can result in our shipping courier cannot deliver your items. 

International Orders

Please contact us at customerservice@smiitten.com for any international orders. International rates are upon request.

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